FAQ

To cancel an upcoming stay without penalty, please contact us at least 24 hours prior to 3 pm on your scheduled arrival, unless a non-refundable rate has been booked. Reservations changed or canceled less than 24 hours prior to 3 pm in advance (EST) will result in a charge of one night, plus tax.

Our check-in time is 3:00 pm, and check-out is 12N.

We follow all guidance’s set forth by the CDC. These include the following:

• Continuous cleaning of guest rooms and public spaces using EPA-approved antimicrobial products
• Masks, gloves, alcohol wipes and hand sanitizer available
• Daily housekeeping (optional)

Early check-in is subject to availability. The only way to guarantee an early check-in is to pay for the night before.  If on arrival your room is fully serviced and ready, we will check you in.

However, in the event that your room type is not yet available, we would be more than happy to store your luggage until it becomes available.

Departures prior to scheduled departure date will be subject to an early departure fee of one night's room and tax charged to the guest card.

The Wallace generally does not require a deposit prior to check-in, unless stated so at reservation time. For bookings made on other sites, please read the conditions of the reservation carefully, as other terms may apply.

The Wallace is a 100% non-smoking hotel, including all guest rooms and indoor public spaces, in line with NYC law; a cleaning fee applies to violations.

If damages occur during your stay, charges may apply.

No, we do not have any Facility or Resorts Fees.

The Wallace accepts Visa, Mastercard, American Express, Discover, and JCB.

Every night is taxed as follows: 8.875% NY State tax + 5.875 NYC tax + $1.50 Jacob Javits fee (assessed by the City of NY) + Occupancy tax $2 ($4 for suites).

The Wallace releases unused credit card authorizations immediately upon departure. While most credit cards issued by U.S. based banks take up to 5 business days, it can also depend on the issuing bank’s policies. International credit cards may take up to 14 days or more depending on the bank.

Yes, prepayment is an option. Please reach out to the hotel directly at info@thewallace.com to arrange. Pre-payments must be finalized within 24 hours of arrival.

To qualify for tax-exemption, an individual, or entity must be listed as tax-exempt with the Federal government or the New York State government. Proper forms must be presented to the hotel, and the entity or individual that is tax-exempt may provide a credit card for payment. No cash transactions can be tax-exempt.

We don't have an ATM on site.

At this time, we do not offer room service, however you will find numerous delivery options available in the area.

Yes, guests enjoy complimentary access to our fully equipped, 24-hour fitness center which features cardio equipment, free weights, and 2 Peloton bikes.

• Valet Parking is available from 6:00 am to 11:00 pm (Oversize vehicles subject to surcharge)
• Self-parking is available close by (Oversize vehicles subject to surcharge)

Yes, all rooms feature a mini-bar fridge.

No, we do not provide rollaway beds. Cribs are free of charge and based on availability. Please note that there are no sofa beds available.

Yes. The Wallace offers ADA-accessible guest rooms in two layouts: the Superior King Accessible (sleeps 2, 255 sq ft), with a roll-in shower with grab bars, visual alarms, closed captioning, and spa-inspired bath products; and the Superior Double Queen Accessible (sleeps 4, 372 sq ft), with side-by-side queen beds, accent chairs, roll-in showers, and visual alarms.

Yes, dry cleaning and laundry services are available for an additional fee.

Yes, guests may send parcels to their own attention and The Wallace will accept them. Packages should not arrive more than 3 days prior to scheduled arrival.

The Wallace staff will gladly store your luggage on the day of your arrival and after you check out. There is no overnight storage. There is no fee for this service.

The hotel is home to The Wallace Lounge, an on-site cocktail bar with a sleek, sophisticated atmosphere. The menu pairs classic cocktails with a twist with shareable small plates, including cured meats and cheeses, creative takes on bar favorites, and a selection of caviar.

The Wallace is conveniently located on the Upper West side, at 76th street between Broadway and West End Avenue.

We are centrally located to Public Transportation. We have 2 subways nearby; and the local M104 bus goes down Broadway with a stop at the corner of 76th street. You can be in Times Square via the subway within 5 minutes!

If you are traveling by car, please see below the estimated driving time. All times vary based on time of day and traffic. 

• JFK Airport – need to allow 1.5 hours
• LaGuardia Airport – need to allow 1 hour
• Newark Airport – need to allow 1 hour

JFK: $70 flat fare from Manhattan + $5 weekday rush-hour surcharge + tolls + NYS congestion surcharge + tip (~$85–100+).

LaGuardia: metered fare + $5 surcharge + tolls + tip.
Newark: metered fare + $20 surcharge + tolls (incl. return) + tip.

Email: sales@thewallace.com or submit an RFP through our dedicated form.

The Wallace enjoys a central location on the Upper West side of Manhattan. Central Park and Riverside Park are within blocks of the hotel. Lincoln Center, The Metropolitan Museum of Art and American Museum of Natural History are all nearby within walking distance. We offer easy access for guests visiting Columbia University or the Fordham Manhattan campus.

The Hayden Planetarium, inside the American Museum of Natural History, is about a 5-minute walk from The Wallace. Head north on Broadway or Central Park West. It's one of the Upper West Side's most iconic attractions and is well worth a visit. . Before you go, check out our Guide to the Hayden Planetarium's Must-See Exhibits to make the most of your visit.

The Upper West Side has a wonderfully diverse live music scene, from intimate piano bars to lively jazz and rock venues, many of which are just a short walk from the hotel. Whether you're in the mood for a quiet evening of soulful melodies or something more upbeat, you'll find a great spot nearby. Explore our guide to Where to Catch Live Music on the Upper West Side for our top picks.

The Upper West Side is home to an incredible dining scene, with everything from cozy neighborhood bistros to acclaimed destination restaurants just steps from the hotel. Whether you're craving Italian, French, American, or something more adventurous, the neighborhood delivers. For our curated list of favorites, visit our guide to the Absolute Best Restaurants on the Upper West Side.

If you're looking to relax and recharge during your stay, the Upper West Side has a great selection of spas and wellness studios offering massages, facials, and a full range of treatments — all within easy reach of the hotel. For our top recommendations, take a look at our Self-Care Guide on the Upper West Side.

The Upper West Side is truly one of the best neighborhoods in New York City to catch a stunning sunset, with Riverside Park and Central Park both offering breathtaking views just minutes from the hotel. Whether you prefer a scenic waterfront walk or a hilltop vantage point, there's a perfect spot for every kind of sunset seeker. Discover our favorite locations in our guide to Sunset Spots & Scenic Evening Walks on the UWS.